Frequently Asked Questions
Everything you need to know about shopping with HeliDirect.
How do I determine my correct size?
We provide a detailed size guide on every product page. Since fit can vary between brands, we recommend measuring a similar garment you own and comparing it to our specifications for the best results.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
Are your materials sustainably sourced?
At HeliDirect, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email confirmation with a tracking number and a link to our tracking portal to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.